Refund Policy

PRWB Technologies LLC sells software development services. We do not sell physical goods, so product returns do not apply. This policy explains when payments for services are refunded. If a signed Statement of Work sets different terms, the Statement of Work applies.

1. AI Readiness Sprint

• Cancelled before the kickoff meeting: full refund.
• Cancelled after kickoff: refund for the working days not yet performed, pro rata over the 10 working days of the Sprint.
• After the final report is delivered: no refund.

2. Fixed-price projects

• Payments for milestones that have not started are refunded in full if the project is cancelled.
• For a milestone in progress, we refund the part of the milestone price that corresponds to work not yet performed.
• Milestones that you have accepted are not refundable.
• If a delivered milestone does not meet its acceptance criteria, we fix it at no cost. If we cannot fix it within 30 days of your written notice, we refund the price of that milestone.

3. Hourly work

Hourly work is invoiced monthly for hours actually spent and is not refundable once performed. If you prepaid hours, unused prepaid hours are refunded in full when the engagement ends.

4. Third-party costs

Amounts we paid to third parties on your behalf with your approval — such as cloud hosting, model API usage, GPU capacity or software licenses — are not refundable once incurred. Unused prepaid amounts that the third party returns to us are passed on to you.

5. How to request a refund

Email hello@prwbtech.com with the invoice number and the reason for the request. We reply within 5 business days. Approved refunds are paid in US dollars to the original payment method within 14 days of approval.

6. Disputes

If you disagree with a decision, reply to our email and we will review it again together. Please contact us before opening a chargeback, so that we can resolve the issue directly.